Our Performance
Updated quarterly, this data provides valuable insight into how well CDS delivers services to its residents, highlighting areas for improvement and our plans for enhancement. It focuses exclusively on CDS-managed housing and does not include the independent cooperatives we support.
CDS’ Performance as of December 2024
Repairs Satisfaction
88% of CDS residents are satisfied with their most recent repair, reflecting our commitment to high-quality maintenance services.
Emergency Repairs
93% of emergency repairs are made safe within 24 hours, ensuring rapid responses to urgent issues.
Gas Safety
100% of gas safety checks at CDS properties are completed on time and within date, keeping our residents safe.
Value for Money
77% of tenants feel that their rent provides good value for money.
Fairness & Respect
70% of tenants agree that CDS treats them fairly and with respect
Friendly Staff
71% of residents believe we have a welcoming and approachable team.
Home Quality
56% of CDS tenants are satisfied with the overall quality of their home, and we continue working to improve this.
Complaints Response
82% of complaints are responded to on time, demonstrating our commitment to resident feedback.
Q3 satisfaction survey feedback
CDS is committed to proactively listening to and responding to residents’ issues. At the end of quarter one, which covers 1 October to 31 December 2024, we reviewed residents’ feedback from our satisfaction survey to help us understand what we do well and where we can improve. Below, we have provided examples of the feedback we have received and how they have been used to ensure we can make positive changes to our services, reaffirming our commitment to continuous improvement and the satisfaction of our residents.
You said we could do more to maintain our properties and estates
- Stock condition surveys are being undertaken, which will inform the planned maintenance programme for all our estates.
You told us you are frustrated with some of the communications.
- We continue to review and adjust processes that will help with quicker response time. We are enthusiastic about customer service and our staff receive continuous training around deliver the best service to you. We are working really hard on this. Continue to call us on 020 4551 0080 or email talktous@cds.cop to raise a repair. If we are not able to take your call, leave a message and we will call you back.
You told us that when you report multiple repairs, they are not always all completed by the contractors.
- We always try to gather detailed information when repairs are reported, so we can pass it on to our contractors and avoid multiple call outs due to insufficient details. For repairs with more than one element, we encourage residents to email us a list of issues needing attention, so we can work together with the nominated contractor to resolve the problems. Our advisers are now checking with residents on the phone or by email the issues reported to ensure none have been missed. We list all issues reported on the job raised to the contractors to make sure there is a clear audit trail when the completion is reviewed. We also aim to contact residents after a repair has been completed to make sure you are satisfied.
Reach out to us anytime.
Get in touch
At CDS, we’re committed to championing co-operative and community-led housing. Whether you need to report a repair, enquire about your housing, or learn more about how we can support your co-op, our friendly team is ready to assist.
24/7 Emergency Repairs – We’re on hand around the clock for urgent issues.
Co-operative & Housing Guidance – From governance to day-to-day queries, we offer specialist expertise.
Annual Home Inspections – We help keep homes safe, comfortable, and compliant.