Our Repair Service
We provide a high-quality, responsive repair service to residents. If something in your home needs fixing, we’ll make sure it’s put right as soon as possible.
Depending on the type of repair you need, there are different expected time frames for when repairs will be completed. These are broken down into three categories:
Emergency Repairs
Emergency repairs are things that put you or your home at immediate and serious risk. Emergency repairs would include a total loss of power or heating and hot water or something that makes your home insecure – like a front door that will not close. We will attend and make the situation safe within 24 hours. If possible, we will complete the repair at the same time and if not, we will let you know when it will be done.
Damp & Mould Repair
- Damp and mould Repairs – Attended within 14 days.
- Repairs for Damp and Mould will be investigated within 14 days.
- A mould wash will be completed at the first visit before repairs are carried out. This is to make sure you are not left with mould in your property whilst the work to fix the issues is completed.
- Following the inspection, we will carry out urgent repairs within seven days and make emergency repairs within 24 hours.
Routine Repairs
Routine repairs are any repairs of a non-serious nature that can wait for a short time before being completed. We aim to complete routine repairs within 28 days. However, routine repairs will sometimes include things like plastering which have to have more time in order to properly dry out.
Responsibilities
Tenant’s responsibilities
Some things are your responsibility. These include:
Plumbing Responsibilities 🛠️
Repair or replacement of chains and plugs on basins, baths, and sinks
• Replacement of toilet seats, toilet roll holders, shower hoses, and heads
Electrical Responsibilities ⚡
• Renewal of light bulbs
Outdoor Maintenance 🌿
• Gardening maintenance (except in communal areas)
General Household Maintenance 🏠
• Internal redecoration
• Repair or replacement of internal doors
• Adapting doors for new carpets
• Draught excluders for doors and windows
• Minor plaster cracks and gaps between skirting boards and floors
• Anything else fitted by the tenant to the inside or outside of the property
• Domestic appliances
General Safety Responsibilities 🔧
• Ensuring doors and windows are secured (e.g., fitting new locks if keys are lost)
• Broken glass in doors and windows
• Minor pest control
• Any damage caused to your home by members of the household
Miscellaneous Responsibilities 🧰
• Getting back into your home if you are locked out
Download the CDS Repairs Timescales Leaflet Here
Homeowner responsibilities
You will need to check the terms of your lease for the precise division of responsibility for organising repairs although most repairs are paid for by homeowners – even where organised by the freeholder.
Typically, you are responsible for any maintenance inside your home and we will be responsible for arranging repairs in the common parts and exeternal parts of the building.
CDS Repairs Policy
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Get in touch
At CDS, we’re committed to championing co-operative and community-led housing. Whether you need to report a repair, enquire about your housing, or learn more about how we can support your co-op, our friendly team is ready to assist.
24/7 Emergency Repairs – We’re on hand around the clock for urgent issues.
Co-operative & Housing Guidance – From governance to day-to-day queries, we offer specialist expertise.
Annual Home Inspections – We help keep homes safe, comfortable, and compliant.